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User Support Technician

Open until suitable candidate is identified

Please quote vacancy number: TEC1553-1901


We are currently seeking a User Support Technician who will be responsible for providing technical support to computer users. As a User Support Technician you will work on flexible shifts to cover operational needs of RFE/RL. It consists of working on morning, evening, weekend shifts and On Call duties.

Responsibilities

  • Records and responds to requests for help and provides technical solutions to desktop computer users.
  • Configures, installs, tests and supports desktop computers, laptop computers, printers, monitors and other general peripherals.
  • Diagnoses hardware and software failures, communicates the remediation plans to users, and provides status updates.
  • Installs, maintains, and tests software applications.
  • Works closely with server administrators, and network engineers to resolve technical problems related to desktop computing.
  • Provides technical support to users in a proactive and professional manner.
  • Provides other duties as assigned.

Qualifications & Competencies

  • Secondary Technical Institute welcome.
  • Experience in the relevant technical discipline is a plus.
  • Ability to work with others on a team - be a team player, who can interact and operate effectively with peers and other associates within a collegial and yet demanding work environment (Mandatory).
  • Solid knowledge of Microsoft Windows 10 (Windows 7) operating system (Mandatory).
  • Solid knowledge of MS Office 2013 and 2016 (Mandatory).
  • IT systems configuration (Mandatory).
  • Provides first line support for computers users and is responsible for ensuring that software applications are effectively tested and implemented to best serve the needs of computers users (Mandatory).
  • Understands and meets customer needs in a helpful way, whether they are internal or external clients (Mandatory).
  • English language Working Knowledge, Oral + Written (Mandatory).
  • Czech language Proficient (Mandatory).
  • Broadcast region language Working Knowledge, Oral + Written (Desirable).

Should you be interested in this position please apply by submitting your CV and a cover letter in English.

Apply Now

Appointment against this post is on a local basis only. Please note that for the locally advertised positions preference will be given to those with a work permit and/or a valid residence status in the Czech Republic. Locally recruited employees should reside within commuting distance of Prague, Czech Republic, or be willing to move to take up work. They are not eligible for allowances applicable to candidates who are internationally recruited. Rather, they receive statutory benefits as per Czech labor law. Salary scales for locally recruited employees are based on the best prevailing local conditions. RFE/RL does, however, cover the costs of interview travel and, upon appointment, some relocation costs.
Note: In response to changing operational requirements, RFE/RL retains the discretion not to make an appointment, or to modify the job specifications for a particular vacancy.


Who we are ...

Radio Free Europe/Radio Liberty (RFE/RL) is an international broadcast organization based in Washington, D.C. and Prague, Czech Republic. RFE/RL's programs -- via radio, the Internet, and television -- reach influential people in 22 countries, including Afghanistan, Iran, Russia, the Caucasus, and Central Asian nations. RFE/RL's mission is to provide accurate and reliable news and information to domestic audiences in the local language. RFE/RL broadcasts in 26 languages and attracts more than 26 million weekly listeners and online visitors. With more than 400 journalists, 750 freelancers, and 17 local bureaus, RFE/RL is one of the most comprehensive news operations in the world. It is funded by the U.S. Congress through the U.S. Agency for Global Media (USAGM).

RFE/RL Standards

RFE/RL is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Positions at RFE/RL are considered Public Trust Positions, with appointment contingent upon the positive outcome of a background investigation.

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