Tuesday, September 16, 2014


Technical Help for RFE/RL.org

How can I listen to audio on your site?

Most media players are supported and depending on your computer’s configuration you should be able to play our MP3 files through most players, if properly configured. 

If you use a Windows Operating System, the Windows player may be automatically set-up. It is best to use the Windows Media Player 9 or above.

If you use the Real Player, version 10 or higher is suggested.

You need a player to listen. You can download the Real Player or the Windows Media Windows Media Player.  Please follow the instructions on those Web sites to set up the players.
 
What should I do if I select an audio link and the sound doesn’t play?
If your audio player is up to date and you have enough bandwidth, then you may need to change your firewall settings to permit streaming media. Unfortunately, this is configured on a case by case basis. If you are at work or listening at an Internet café, ask the technical administrator for help.
 
Which browsers do you support?
RFE/RL.org supports nearly all browsers, but the site is optimized for Internet Explorer 7.x and Mozilla Firefox 1.x or 2.x.
 
How can I make RFE/RL my homepage?
Using Internet Explorer 6 and higher for Windows:
- Open the "Tools" menu and select "Internet Options..."
- The default should be to the “General” tab
- In the top box you should see the “Home Page” section.
- When it says “Address” , enter http://www.rferl.org/
- Click "Ok" at the bottom of the window.

Firefox 2.x for Windows:
- Open the "Tools" menu and selection "Options..."
- Select the "Main" tab.
- In the box labeled "Home Page", enter http://www.rferl.org/
- Click "Ok" at the bottom of this window.

Firefox 2.x for MacOS X:
- Open the "Tools" menu and selection "Options..."
- Select the "Main" tab.
- In the box labeled "Home Page", enter http://www.rferl.org/
- Click "Ok" at the bottom of this window.
 
If you are still having problems, please e-mail us for help.